Members Login
Post Info TOPIC: AMAC Roadside Assistance


Newbie

Status: Offline
Posts: 2
Date:
AMAC Roadside Assistance
Permalink  
 


smile Hi All,

Anybody out there using the AMAC roadside assistance in NYS or any state?

 

Thanks,


Dave

 



__________________


Newbie

Status: Offline
Posts: 2
Date:
Permalink  
 

I came looking to see if there is any. Now that I have that question answered, I will watch for reviews. :D

__________________
Debby Collier


Member

Status: Offline
Posts: 7
Date:
Permalink  
 

I just signed up for AMAC Elite roadside assistance and it has not been a good experience.

Here is the letter I sent to AMAC.

On May 3,1 I paid $100 for the AMAC Roadside Elite service.  This is the date the funds were charged to my card.

Last night, June 3, my daughter locked herself out of her van and attempted to get help.

When she called the service number, she was told the account was cancelled.  I followed up with a call and was told the same.  I paid $79 for them to send out unlock service.

When I called this morning, June 4, the customer service rep told me that I had paid on June 3 and that the policy would not go into affect until after midnight.  When I explained the charge hit on May 31, he then saw that it should have been in effect and said he had no clue why the problem happened, but gave me an address to request reimbursement.

He refused to allow me to speak to a supervisor and refused to escalate the call.

 Since this is GMAC, they certainly have the resources to allow their customer service reps to reimburse, or have an online capability for reimbursement.  I can only see this as a method of delaying payment.

I highly recommend you require GMAC to begin providing more comprehensive customer service or replace them as a provider.



__________________


Member

Status: Offline
Posts: 7
Date:
Permalink  
 

Update on my Roadside Assistance saga.   It is July 22, and I have not received any response at all from the roadside assistance folks.  My $79 may just be gone.

no



__________________
Les


Member

Status: Offline
Posts: 7
Date:
Permalink  
 

Until/if better reviews of this are posted, think I'll stick with AAA. Been with them many years and during that time I've needed my car towed two maybe three times, all less than 50 miles. That happened without issues or additional cost as it is a part of the membership dues. Also like their road maps and trip tics which are also part of the membership along with a few other perks.

__________________


Member

Status: Offline
Posts: 7
Date:
Permalink  
 

Tried to use roadside assistance again today. They told me the account was expired. When I pointed out that the expiration date was before the first payment, they said they would escalate the problem.

Then they told me I could not get my $79 back without receipts. Since the transaction was done over the phone with them, and they never sent me a receipt, I see no way to meet this requirement.

Folks, just stay away.

__________________


Member

Status: Offline
Posts: 7
Date:
Permalink  
 

I would also like to point out that AMAC never acknowledged or replied to my letter. My account did not have any notation on it that AMAC had enquired.

My conclusion is that AMAC does not consider itself to be in any way responsible to its membership for the programs it offers.

This would be a bigger issue than just poor roadside assistance.

__________________


Member

Status: Offline
Posts: 7
Date:
Permalink  
 

Well I did get my money. They credited it back to the credit card used. I am happy to put this behind me, but will not renew for next year.

I never got an acknowledgement of my letter to AMAC.

I never got an acknowledgment of my letter to roadside assistance and would not have gotten a resolution if I had not repeatedly called back.

They never told me over the phone or in writing that they were going to return the money. Now that they decided to return the money, they evidently feel they have fulfilled all they owe to the situation. No recognition of fault. No apology.

Customer service nightmare from one end to the other.

__________________


AMAC Admin / Moderator

Status: Offline
Posts: 181
Date:
Permalink  
 

This is so odd,

I sent this issue in to membership services several times and noone contacted you?

__________________
"It's amazing how much can be accomplished if you don't care who gets the credit" - Ronald Reagan


Member

Status: Offline
Posts: 7
Date:
Permalink  
 

Nope. Not even once.

__________________


Member

Status: Offline
Posts: 7
Date:
Permalink  
 

I would like to point out that I have not yet had a successful use of the service. It is very possible if I call in again they will tell me my account is expired or cancelled. The only reason I found out the second time is my husband wanted his motorcycle towed to a repair center and they told him motorcycles weren't covered and his account was expired.

__________________


Veteran Member

Status: Offline
Posts: 28
Date:
Permalink  
 

I have AAA Premiere Services -- and have had them for years (10+) actually. Many other Road Services in FLORIDA do NOT hold a candle to AAA; even though - there are horror stories with AAA...

Sorry to say -- I have been a witness to Verizon & Gieco Services - not a pretty picture.



-- Edited by KBroz on Tuesday 23rd of September 2014 06:49:07 PM

__________________
ask, believe, & receive @}-'--


Newbie

Status: Offline
Posts: 1
Date:
Permalink  
 

I am currently with AAA and our membership expires in September. I would like to see if there are other members out there who could tell me about AMAC's Roadside Assistance. It is almost half the price (comparing what we now have with AAA) but seeing the experience that Sharyl had above makes me hesitant to change. The thing is these posts are 2 years old. What, if anything, has changed so that I can be assured of good service? Thank you in advance.

__________________
God has no phone but I talk to Him. He has no Facebook but He's still my Friend. He does not have Twitter but I still follow Him.


Newbie

Status: Offline
Posts: 1
Date:
Permalink  
 

SHERYL THANKS FOR YOUR EXPERIENCE. YOU HELPED ME DECIDE TO NOT GET AMAC ROADSIDE ASSISTANCE.



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

To go back to the AMAC website click here